DocuWare Support Services
Fixes, faults and system failures are fully covered by our software maintenance and support solution, available to all our valued DocuWare users as part of our document management support services.
For organisations that require a greater depth of assistance, we also offer an enhanced configuration and administration support agreement for an additional monthly fee, giving access to more comprehensive managed support services.
If you need to add users to your account or implement minor changes and modifications, these are typically covered within your monthly allowance through our helpdesk support services and DocuWare support services.
SLAs, Reporting & Training
We promise to deliver the service and support you need to do business as usual.
To guarantee the terms set out within each Service Level Agreement (SLA), we use an automated ticketing system with full case management visibility.
Monthly reports are also produced to help you understand where support time is being used, identifying any areas where additional user training may be beneficial.
Remote Access & Availability
Available from 9am to 5pm every weekday; issues can be logged via email, telephone, Zoom & Microsoft Teams.
To resolve problems, we gain access remotely using TeamViewer or any other mechanisms required by your IT policy.
Pre-arranged support and upgrade work can also be carried out at the weekend or after hours, if required for operational reasons.
Client Partners
Who do we deal with?