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Brayleys Case Study: Delivering a Streamlined Customer Journey for the UK's Leading Nissan Dealer Group
Brayleys (formerly West Way), the UK’s leading Nissan dealer group, understands the importance of a seamless customer experience. With a network of dealerships across Coventry, Birmingham, Wolverhampton, Stourbridge, Oldham, Rochdale, Manchester, Stockport, and Altrincham, they offer a comprehensive Nissan package, encompassing car and commercial sales, parts, fleet services, and expert after-sales care.
The Challenge
- Time-consuming filling of forms and transferring information between 3 spreadsheets.
- Manual processes and paper contribute to significant costs.
- Difficulty locating documents across spreadsheets and physical files.
- Need for a secure and organised document storage system.
Our Solution
- DocuWare Cloud Enterprise system.
- DocuWare Printing and Connect to Mail straight to file cabinets without manual input of data.
- Bespoke workflows to handle vehicle and pack documentation across the business
- Public DocuWare Forms allowing delivery drivers to easily submit data on the go.
- Automation of information backfill.
- Automatic PDF document generation and Excel integration.
"The time savings that the DocuWare solution has provided have been instant and invaluable to the Team. It saves time by removing the need for repetitive manual input and ensuring the most up to date and accurate information is available within our system."
- Holly at Brayleys
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