Are Document Silos Killing Your Process Efficiency?

When your employees lack access to business documents they need, it creates a bottleneck that steals your productivity and process efficiency.Here’s an example: Let’s say an accounts receivable clerk calls one of your customers to ask why they haven’t paid an invoice that’s now overdue. The customer replies, “Well, the product you sent isn’t what the salesperson promised in the proposal.”To resolve the issue and collect on the invoice, the clerk first needs to find out what the salesperson promised. Unfortunately, the salesperson saved the proposal on his local hard drive, and all the clerk sees is that an invoice is open. So, the whole process stalls until these questions are answered.