The award-winning DocuWare document management system, trusted by thousands of organisations worldwide, is the perfect solution for remote/COVID safe working, document archiving, HR, onboarding, accounts payable/receivable, sales order processing, job completion, in fact, any process that involves data collection and storage which means that DocuWare is perfect for your business, whatever it might be.

As a longstanding DocuWare partner, Anota possesses a wealth of experience when it comes to helping a wide range of businesses to work smarter and realign their processes to deliver a more streamlined customer experience.

Not only are Anota great at document management and workflow development but, with innovation at the heart of everything we do, our experts can design, build and support a solution that works across your organisation, seamlessly integrating with a range of systems to unify your team and drive greater efficiencies. Incorporating a range of in-house solutions designed for specific business scenarios. We do not implement a cookie-cutter approach to new systems, each one is designed and configured around your unique organisational needs and delivered on time and within budget, fully backed by our dedicated technical support team.

Innovation at the heart of everything…

“Whether we are communicating with a human or a machine, the goal is to create a shared understanding of the world. That’s the point behind both the rules governing polite conversation and how a user-friendly machine should work.”

Cliff Kuang

“Good design is a lot like clear thinking made visual.”

Edward Tufte

A central pillar of the way we here at Anota design and build any solution is the user experience; what is the “shape” of the system from their perspective? What does their transactional journey look like? How can we ensure minimum impact and maximum buy in from the users?

At their heart, systems with any degree of human interaction, whilst focusing ultimately on the transactional outcome and data quality, require interfaces and embedded digital journeys that respect (and have room for a degree of) autonomy but that also strongly encourage conformity (to predefined processes), therefore a well-designed solution must reside comfortably at the confluence of the human and digital, striking a balance between freedom and control.

In developing our VertoSuite range of software, we have been heavily influenced by this and endeavoured to ensure that every element of the transaction (whether digital or human) is undertaken with as high a time-reduction coefficient as possible, by minimising the user interaction where possible, reducing the number of screens required to use the software and enabling user-friendly communication between the underlying transactional modules and the user.

The VertoSuite Line Items tool uses autonomous transaction instances to maximise processing throughput with minimal resource overhead, with all user feedback and interaction in a single interface, the near-instantaneous invoice processing (depending on infrastructure variables) delivers a UX and transaction lifecycle that exceeds expectations, all from within the superb DocuWare.

With this design comes low-resource requirement but high scalability with several configurations available to provide any unique transaction requirements for each entity, all from one server.

In line with the minimalist approach to the process, only document exceptions (or those where user intervention is part of the workflow) are presented in full form, in user-friendly language making it easy to track down document, line or pricing variance etc. or undertake specific actions. VertoSuite Line Items makes full use of any matrices built into your DocuWare system to ensure a single point of control for all documents and sign-off invoices.

All of this means that a simple transaction journey and comfortable user experience is delivered, ensuring maximum buy-in and ownership, which helps a cultural shift to the new process. Our tools are designed to enable the users to be re-tasked, to reduce the repetitive and mundane, to liberate the process.

References/Good reads:

User Friendly: How the Hidden Rules of Design Are Changing the Way We Live, Work, and Play – Cliff Kuang

The Human Use of Human Beings – Norbert Wiener

Universal Principles of Design – William Lidwell, Jill Butler, Kritina Holden

About Face: The Essentials of Interaction Design – Alan Cooper, Christopher Noessel, Robert Reimann, David Cronin